Cancellations & Refunds
Plans change. We get it. Here's exactly how cancellations and refunds work at Meet & Muse, so there are no surprises.
What your ticket covers
Your ticket pays for your seat at the table and the work that goes into matching you with the right people. Your food and drinks are ordered and paid for directly at the restaurant, so they're never part of a Meet & Muse refund.
If you need to cancel
More than 72 hours before your dinner
Get a full refund, or move your seat to a future dinner at no extra cost. Your choice.
Between 72 and 24 hours before your dinner
We can't offer a cash refund at this point because your table has already been matched around you. You'll receive a credit for the full ticket value, which you can use on any Meet & Muse dinner within 3 months.
Less than 24 hours before, or not showing up
No refund or credit. By this point the venue has been shared, the table is set, and an empty chair changes the evening for everyone else at it.
Sending someone in your place
Can't make it? You can pass your seat to a friend up to 48 hours before the dinner. They'll need to complete the matching form first so we can make sure the table still works. Just email us their name and contact details.
If we cancel or reschedule
If we ever need to cancel or move a dinner, you'll hear from us as early as possible, and you can choose a full refund or a seat at the new date.
If we can't find your match
We only seat you when we're confident the table is right for you. If we can't place you at a dinner that works, you'll get a full refund.
House rules
Meet & Muse is built on respect. If a guest is asked to leave for breaking our house rules, their ticket is not refunded.
How to request a refund or credit
Email us at meetandmuse.com@gmail.com with your full name, the email you booked with, and your dinner date. We'll confirm within 48 hours.
Approved refunds go back to your original payment method and usually arrive within 5 to 10 working days, depending on your bank.
Still have questions?
Reach out anytime at meetandmuse.com@gmail.com. We're happy to help.